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Submitting a ticket via website is for ease of use. The case will still be reviewed by one of our award-winning puzzle solvers and they can adjust the priority based on the request.

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Request Details

Critical – Service not available

(all users affected and required business functions unavailable)

Response Time: Within 1 hours
High – Significant degradation of service

(large number of users or business critical functions affected)

Response Time: Within 2 hours
Medium - Limited degradation of service

(limited number of users or functions affected, business processes can continue)

Response Time: Within 24 hours
Low – Small service degradation

(business process can continue, one user affected)

Response Time: Within 48 hours
If you have any questions, or need to follow up, please contact Dynamix Support and reference the ticket number from the email you will receive after you submit your request.


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