P1 P2 P3 P4

Critical – Service not available

(all users affected and required business functions unavailable)

Response Time: Within 1 hours

High – Significant degradation of service

(large number of users or business critical functions affected)

Response Time: Within 2 hours

Medium - Limited degradation of service

(limited number of users or functions affected, business processes can continue)

Response Time: Within 24 hours

Low – Small service degradation

(business process can continue, one user affected)

Response Time: Within 48 hours

If you have any questions, or need to follow up, please contact Dynamix Support and reference the ticket number from the email you will receive after you submit your request.