Frequently asked questions
Technology should support growth. This FAQ brings together the questions we hear most from business owners who are considering Dynamix. You’ll see how our services work, what makes us different, and how we help your team stay productive and secure.
General
Why should I choose Dynamix as my IT partner?
You work with a team that responds quickly, knows your systems, and provides senior-level expertise. We focus on practical solutions that make a real difference in your daily operations.
What size businesses do you support?
We work with small businesses, growing teams, and established organizations. Our services scale to fit your current needs and grow with you.
Do you only support certain industries?
No. We work across professional services, finance, retail, and many other sectors. Our approach is to align technology with your operations, regardless of industry.
How do I know which services I need?
We start with a review of your current systems and business goals. This shows us what is working well and what needs improvement. Based on this, we recommend a clear set of services that fit your situation.
What is the process for getting started?
It begins with an introduction call. We discuss your needs, create a plan, and set up the services. You have a single point of contact to guide you through the entire process.
Can Dynamix support companies with multiple locations?
Yes. We manage IT and communication services for businesses with offices in different cities or countries. Our solutions make sure your teams can work as one.
IT
What are the benefits of managed IT services?
Your systems are monitored and maintained around the clock. This prevents downtime, secures your data, and allows employees to focus on their work.
Why outsource IT instead of hiring in-house?
An outsourced team gives you access to broad expertise at predictable costs. You gain the knowledge of specialists without carrying the overhead of building a department.
How does proactive support save money?
Proactive monitoring prevents issues before they cause downtime. This means fewer interruptions, higher productivity, and lower repair costs over time.
How quickly does Dynamix respond to IT issues?
Our support team is available when you need us. Most issues are handled remotely right away, and on-site support is arranged if required.
Do you provide hardware and software as well as support?
Yes. We help with sourcing, setting up, and managing hardware and software, so everything works together without problems.
Cloud
Why do businesses move to the cloud?
The cloud reduces infrastructure costs, supports remote work, and allows teams to collaborate from anywhere. It also improves scalability and disaster recovery.
Is the cloud secure enough for sensitive data?
Yes. We use trusted providers with strong security standards and add our own cybersecurity measures on top. This ensures your data is safe and always accessible.
How does cloud backup protect my business?
Copies of your data are stored in secure off-site servers. If a device fails or files are deleted, you can restore everything quickly.
Can you help with cloud migration?
Yes. We guide you through the entire process, from planning and setup to training your team. This makes sure your move to the cloud is smooth and effective.
Which type of cloud is right for me?
Some businesses benefit from a public cloud, others from private or hybrid solutions. We assess your needs and recommend the best option.
Cybersecurity
Why is cybersecurity important for small and midsize businesses?
Smaller businesses are frequent targets for cyberattacks. Strong cybersecurity protects your data, customer trust, and reputation.
How does Dynamix protect my business from threats?
We provide layered defenses including monitoring, firewalls, backups, and employee training. This reduces risks and strengthens your ability to recover.
What happens if my business is attacked?
We respond immediately, contain the issue, and restore your systems. After recovery, we review what happened and reinforce your security.
Do you provide employee training on security?
Yes. Employees often face phishing and other attacks. We train your team to recognize risks and respond correctly.
What is multi-factor authentication and do I need it?
Multi-factor authentication requires more than a password, such as a code sent to your phone. It is one of the most effective ways to prevent unauthorized access.
How can I tell if my company has been hacked?
Signs include unusual network activity, locked files, or unauthorized logins. If you suspect an attack, contact us right away.
Communication
What are the advantages of VoIP?
VoIP allows calls over the internet instead of traditional phone lines. It reduces costs and includes advanced features such as call forwarding and voicemail-to-email.
Can VoIP work for remote teams?
Yes. Employees can use the same business number and features from any location with internet access.
What is unified communications?
Unified communications bring together calling, video, chat, and file sharing in one platform. This helps teams work faster and more effectively.
What is UCaaS and how is it different from VoIP?
UCaaS, or Unified Communications as a Service, goes beyond internet-based calling. It combines voice, video, chat, and collaboration in one service.
Why is call encryption important?
Encryption keeps conversations private and prevents unauthorized access. This protects sensitive information during business calls.
Do you provide setup and support for Microsoft Teams and Zoom?
Yes. We integrate collaboration platforms into your communication system and support your team in using them effectively.
How does cloud communication reduce costs?
You avoid paying for expensive phone hardware and maintenance. Cloud-based systems scale with your business needs.