VoIP: What is end-to-end encryption (E2EE) and how does it protect your information?

VoIP is being widely adopted by companies to improve their business communications. Voice, video and messaging via VoIP provides cost and functionality efficiencies for business but considering your VoIP likely runs on the same network at the rest of your equipment, it is important to know the security and protection implications.

End-to-end encryption is touted the ‘most secure way to communicate privately’ and prevents eavesdropping during the transmission of information. But how does it work? In this installment, we will look at the role of encryption in VoIP systems and why is it important for your business.

How does it work?

E2EE is the process of converting your data from plain text to cipher text. It works by scrambling this information so it can only be read by the sender and intended receiver. The message is encrypted on the sender’s device, transmitted in an unreadable arrangement and decrypted by the recipient’s device. No third party; Government, service provider or hacker, is privy to your information. Essentially, encryption is a process whereby the owner can protect their data while in storage and when being transfered.

Our Dynamix Business Voice System is equipped with the latest encryption. We offer SRTP (Secure Real-Time Transport Protocol) and TLS (Transport Layer Security). TLS encrypts signaling of the calls and SRTP encrypts the media (recordings etc.) and is an added feature on our Business Voice product. This means your calls, videos and messages transferred through or stored on our VoIP system are indecipherable. This ensures your data is secure and well protected against potential interception from hackers or eavesdropping.

Why is it important for my business?

Consider the phone calls your business makes on a daily business. While some are innocuous – routine sales calls, calls between colleagues, service calls or the like, others will include confidential and sensitive information. Our Dynamix Business Voice service automatically encrypts your voice, video and messages to protect the business data and intellectual properties of your business. It also means that if an interception of information were to occur, your data would appear as complete gibberish to the interfering party.

Without encryption, not only do you leave yourself vulnerable to eavesdropping, but your system becomes susceptible to infiltration. Hackers are opportunists and use technology to gain unauthorized access to your business and sensitive data. Infiltration of your VoIP system by hackers leaves you susceptible to threats including call interception, spam, phishing and malware, all of which could have serious knock-on consequences for your business. An encrypted VoIP reduces the capability of hackers to gain access to your information and systems.

Are you interested to discuss the encryption features of your new or existing Dynamix Business Voice system? Discover more ways we can help protect your business information! Let’s get in touch!